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GENERAL POLICY

Prices, item descriptions, offers and product information are subject to change without notice. While we make every effort to ensure accuracy in advertised price and description, we reserve the right to correct any advertising error at any time. Retail products are supported by original manufacturer warranty. Shophandles does not offer any sales advice or technical support; the customer assumes all responsibility for product compatibility and order accuracy. The customer pays for all return shipping. Shophandles reserves the right to honor or refuse services to anyone.

PRIVACY POLICY

This is a statement of our privacy policy as it affects your sessions and transactions with us. Please note that this policy is accurate as of present and will be reviewed from time to time to ensure that your interests are adequately taken care of while we continue to strive to provide you with better products and services. This site is hosted by Yahoo!. Please view further privacy declarations on the Yahoo! Privacy Policy page.

Your privacy is of utmost importance to us. We do not share any customer information with third parties except as described in the Yahoo! Privacy Policy page.

We are committed to protecting the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts and safeguards the information you input.

ORDER ACCEPTANCE POLICY:

Your submission of an order and/or receipt of an order confirmation page or email, does not constitute our acceptance of such order. Shophandles reserves the right to cancel any order as we deem necessary, at our sole discretion, regardless of the order status or whether you have received a confirmation of the order. We also reserve the right to require additional information from you before accepting or processing any order. Shophandles reserves the right, at any time after receipt of your order to supply less than the quantity you ordered of any item. If a portion of your order is out of stock, you will be notified of the status of your back ordered item. Your credit card will only be charged for the number of products we ship to you. In any event that customer is charged by omission for products that otherwise are or become undeliverable for any reason, the charged amount will be promptly returned to the card on file according to our refund policy below and customer will be notified via email supplied by customer with the order. Customer can choose to cancel the order for items that are backordered as long as they have not been shipped.

Some orders may require additional customer verifications or information, as determined by our credit department, before we can process such orders.

INTERNATIONAL ORDERS

PAYPAL payment is the only acceptable payment method for international orders.

***Please note that the system does not automatically add shipping charges to international orders, customers must contact Customer Support for shipping charges to their specific countries.



PAYMENT METHODS

We accept the following methods of payment

VISA

MASTERCARD

DISCOVER

AMERICAN EXPRESS

PAYPAL

.

TO ORDER ONLINE

Place your orders online by adding them to your shopping cart and proceeding to the check-out pages. Please have your credit card handy as details that can only be supplied when the card is physically present will be required of you for completing the order.

TO ORDER BY FAX

Select the items you wish to buy by clicking "Add to Cart" from the product pages. This takes you to the shopping cart page. When you have selected everything you need click "check out." This takes you to the check-out page. Fill in all of the fields and print out this page, then click "continue." This takes you to the final checkout page. Fill in all the fields including your email address and print out this page.

Before faxing the orders, please ensure that your payment information includes the following:
*The credit card number
*Expiration date
* CVV (3 or 4 digit code at the back of your card) and
* The card holder name are clearly shown on the printed copy.


Also, please make sure your shipping address is complete. We need your email address and phone number so that our customer service representatives can keep you informed of your order status.

Fax the two pages to 1-(877) 841-9151 (Please note that this is a secure fax line with no unauthorized access)

You will receive an email from us as soon as your order has been received.

BY REGULAR MAIL

To order by regular mail, please include the following detail in your mail:


* Product code
* Product name
* Your shipping address
* Preferred shipping method (please check the website for supported shipping methods)
* Your phone number


Note: Only Checks, Money orders and Banker's Checks are acceptable for regular mail orders.

You will receive an email from us as soon as your order has been received and funds have been cleared.

PRICING POLICY

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. We cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

SHIPPING POLICY

Products are generally shipped within 2-3 business days of order however this might not be the case for some products. Please allow up to 5 business days for your orders to ship. Also please note that for some oversized products, individually customizable products and products that have to be directly imported, it might take longer for the items to be shipped.

If you require delayed shipping later than the specified shipping period for a product, please contact our Customer Service Department for special arrangements.

We do not ship on Saturdays, Sundays and all major holidays. Shipping and delivery cost is automatically calculated for certain products based on a few factors including method of delivery, weight of the product and delivery destination and for others a flat shipping fee is charged. Please refer to the product pages for more information.

Customers may specify shipment service (i.e. UPS Ground, UPS 2nd Day Air, UPS 3 Day Select). Please note that there is no guarantee that the specific carrier chosen will be used. In cases where a different carrier than offered on the checkout pages is used, Shophandles will not charge any additional shipping fees for the same level of shipping service.

Please visit the order tracking page provided to you in your shipping confirmation email for shipping details including tracking numbers where available.

Once the shipment has been picked up by the carrier, the travel time is no longer in our control. If your package has been delayed in transit due to unexpected conditions, you will need to call the carrier for details (not Shophandles).

If you suspect the package was lost or delivered to the wrong address, please email our Customer Service Department to get the fastest response.

Your submission of an order and/or receipt of an order confirmation page or email, does not constitute our acceptance of such order. Shophandles reserves the right to cancel any order as we deem necessary, at our sole discretion, regardless of the order status or whether you have received a confirmation of the order. We also reserve the right to require additional information from you before accepting or processing any order.

In the event of any problems and/or order discrepancies including but not limited to wrong product received, wrong product ordered, shipping damage, or defective product, Shophandles must be informed within 7 days via email to rma@shophandles.com.

Please indicate in detail what the problems are with the products and include the product code found on the product page just left of the price tag in the subject field and the body of the email to ensure faster processing of your issues.

INTERNATIONAL SHIPPING

Different rules, rates and charges apply to orders placed outside the United states. Please contact Customer Support for specific details about shipping to your country.

RETURN POLICY

Shophandles must be informed of any delivery problems, DOA (dead on arrival) and/or order discrepancies (wrong product received, shipping damage or defective product) within 7 days from receipt of product by email; rma@shophandles.com

For returns due to all other reasons, all products* except the ones for which restocking fees are charged may be returned within 30 days from the original invoice date for refund.

*Please note the product lines that we do not take back under any circumstances, you must send them to an authorized service center only.

Alpine

Sony

Panasonic

Peavey

Clarion

Chauvet

All big screen TVs

All plasma TVs

Mackie

Crest

Crown

Rockford Fosgate

Sharp flat screens

Palm pilots

Yamaha

Return Merchandise Authorization (RMA) Number is required for all returns. A 15% restocking fee will apply to certain products including computers and computer accessories, cameras, all electronics , small appliances and GPS products. For these products, All refused or open packages (with all original accessories and extras packed with it upon shipment from our wharehouse) will be accepted back in stock and credit will be processed within 7 (seven) business days from receipt of the merchandise less 15% restocking fee and shipping charges. Please note that there are no exceptions to this rule. Also note that these products must be received by Shophandles within 14 days of receipt of RMA.

Customer is responsible for the following:

Matching serial numbers, where applicable, to the invoice

Proper packaging of the returned product

All shipping charges to return the product to Shophandles

Keeping to specified RMA and warranty time-frames

Ensuring all original accessories and extras are returned with product

Providing reason for return and detailed description of the problem.

Ensuring RMA number is visible on the shipping label (on shipping label only, do not write on the retail box).

Customers are advised to use a carrier with tracking capability, as they are fully responsible for shipping the (returned) package.

Although manufacturer warranty replacement remains in effect for the manufacturer specified period from purchase, no refunds or returns to Shophandles will be allowed after 30 days from date of invoice, even with an RMA number obtained. There will be no exceptions to this rule.

Refunds cannot be greater than the item's original purchase price. Returns for refund for certain products as stated above will be accessed a 15% restocking fee except for defective products (Please see return policy for defective products below).

CPUs must be returned within 14 days from date of invoice for refund. All refunds on CPUs are made at current market value and are subject to a restocking fee of 15%.

Software and Software licenses will only be accepted in its original, sealed and unopened packaging. Opened Retail software will NOT be accepted back. OEM Software is 100% non-refundable once purchased and delivered. OEM version software is intended for system builders only and cannot be transferred to another PC once installed. Purchasers of this software are required to comply with the terms and conditions of the System Builder License, including responsibility for providing all end-user support. Shophandles is not responsible for any Software incompatibility and/or support. Software incompatibility does not qualify software as damaged or defective.

Shipping charges are non-refundable in cases where restocking fee applies.

DEFECTIVE PRODUCTS

All returns will be checked against the reasons provided by the customer and refund and replacement decisions made based on this. If products are found to be defective due to no fault of the customer, a refund or exchange will be processed according to our refund and exchange polcy.

As a general rule, Shophandles will not accept any products back that have been physically damaged, burned, abused, misused, neglected, repaired or modified. Shophandles does not guarantee a specific delivery service to any specific area where our carriers cannot service.

Typically returns are processed by the RMA department within 10 business days from the date of receipt. Processing time may vary for different products. A status email will be sent to the customer when returns or refunds have been fully processed.

Any incorrect or missing item in the shipment, or a damaged package received by Purchaser must be reported to our customer service within 7 (seven) business days from the date of receiving the products.

Where there is shipping damage, we will process a claim on the customer’s behalf with the carrier. After carrier processes the claim and we receive documentation confirming that the claim is not denied, we can proceed with the refund or sending a replacement (carrier may request a damage evaluation of the original package in order to proceed with the claim). Purchaser can check the status of the claim by calling either to the carrier and providing the tracking number (can be obtained from our web-site) or sending an email to our Customer Service Department.

Please note that returns and exchanges are not allowed for international shipments.

REFUND POLICY

Please allow up to 15 business days for refunds to reflect on your credit card. If by this time the funds have still not shown up on your card, please contact our Customer Service Department via email or chat.

LEGAL NOTICE

This legal notice applies to all proprietary material available through these www.shophandles.com hereafter referred to as this site.

Intellectual Property:

Unless otherwise noted, product names, designs, logos, titles, text, images, audio and video within this Site are the trademarks, service marks, trade names, copyrights or other property of Shophandles SuperMall.

All other unregistered and registered trademarks are the property of their respective owners. Nothing contained on this Site should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any of the Intellectual Property of Shophandles displayed on this site without the written permission of Shophandles.

Use of this site:

Shophandles maintains this Site for your personal information, education, and communication. Please feel free to browse this Site. You may download material displayed on this Site for non-commercial, personal use only, provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, re-use, re-post, or use the content of this Site for public or commercial purposes, including the text, images, audio and video without written permission of Shophandles.

Periodic changes are made to the information contained in this Site.

In no event shall Shophandles or any other party involved creating, producing, maintaining or delivering this Site, or any of their affiliates, or the officers, directors, employees, shareholders, or agents of each of them, be liable for any damages of any kind, including without limitation any direct, special, incidental, indirect, exemplary, punitive or consequential damages, whether or not advised of the possibility of such damages, and on any theory of liability whatsoever, arising out of or in connection with the use or performance of, or your browsing in, or your links to other sites from this Site.

Descriptions of, or references to, products, publications or sites not owned by Shophandles or its affiliates do not imply endorsement of that product, publication or site. Shophandles has not reviewed all material linked to this Site and is not responsible for the content of any such material. Your linking to any other sites is at your own risk.

Any communication or material you transmit to this Site by e-mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non confidential and non-proprietary. Shophandles cannot prevent the "harvesting" of information from this Site and you may be contacted by Shophandles, Yahoo! or unrelated third parties, by e-mail or otherwise, within or outside of this Site. Anything you transmit may be edited by or on behalf of Shophandles, may or may not be posted to this Site at the sole discretion of Shophandles and may be used by Shophandles or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Shophandles is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to this Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

Shophandles assumes no responsibility or liability for any actions or communications by you or any unrelated third party within or outside of this Site.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY:

This site is provided by Shophandles “ASIS" and "as available" basis. Shophandles makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Shophandles disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Shophandles does not warrant that this site, its servers, or e-mail sent from Shophandles are free of viruses or other harmful components. Shophandles will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

APPLICABLE LAW:

You agree, by using this site, that the laws of the state of Gerogia, United states of America, without regard to principles of conflict of laws, will govern the Conditions of Use and any dispute of any sort that might arise between you and Shophandles. Any claims or disputes shall be brought in the appropriate state or federal court in Cobb County, Georgia. This would bring better closure to the possibility of foreign or out of state claims and suits. Notwithstanding the foregoing, this Site may be viewed internationally and may contain references to products or services not available in all countries. References to a particular product or service do not imply that Shophandles intends to make such products or services available in such countries.