At Shophandles Supermall we stock great products like Tools for all types of projects, Computer games (Xbox, Playstation etc), electronic accessories, cameras, night vision equipment, automotive enhancement parts, apparel, furniture & decor, gifts, health & beauty, jewelry & watches, home & garden, office products, pet suppies, software, dvds & cds, toys and much more...

We strongly believe that our customers are the most important part of our business. That is why we handle our customers with utmost respect and attach maximum attention to their concerns.

For any inquiries or concerns, please contact us and we will try our utmost best to resolve any issues you may have or address any of your concerns.



ORDER ACCEPTANCE POLICY:

Your submission of an order and/or receipt of an order confirmation page or email, does not constitute our acceptance of such order. Shophandles reserves the right to cancel any order as we deem necessary, at our sole discretion, regardless of the order status or whether you have received a confirmation of the order. We also reserve the right to require additional information from you before accepting or processing any order. Shophandles reserves the right, at any time after receipt of your order to supply less than the quantity you ordered of any item. If a portion of your order is out of stock, you will be notified of the status of your back ordered item. Your credit card will only be charged for the number of products we ship to you. In any event that customer is charged by omission for products that otherwise are or become undeliverable for any reason, the charged amount will be promptly returned to the card on file according to our refund policy below and customer will be notified via email supplied by customer with the order. Customer could choose to cancel the order for items that are backordered as long as they have not been shipped.

Some orders may require additional customer verifications or information, as determined by our credit department, before we can process your order.



PAYMENT METHODS

We accept the following methods of payment

VISA

MASTERCARD

DISCOVER

AMERICAN EXPRESS

PAYPAL

.

TO ORDER ONLINE

Place your orders online by adding them to your shopping cart and proceeding to the check-out pages. Please have your credit card handy as details that can only be supplied when the card is physically present will be required of you for completing the order.

TO ORDER BY FAX

Select the items you wish to buy by clicking "Add to Cart" from the product pages. This takes you to the shopping cart page. When you have selected everything you need click "check out." This takes you to the check-out page. Fill in all of the fields and print out this page, then click "continue." This takes you to the final checkout page. Fill in all the fields including your email address and print out this page.

Before faxing the orders, please ensure that your payment information includes the following:
*The credit card number
*Expiration date
* CVV (3 or 4 digit code at the back of your card) and
* The card holder name are clearly shown on the printed copy.


Also, please make sure your shipping address is complete. We need your email address and phone number so that our customer service representatives can keep you informed of your order status.

Fax the two pages to 1-(877) 841-9151 (Please note that this is a secure fax line with no unauthorized access)

You will receive an email from us as soon as your order has been received.

BY REGULAR MAIL

To order by regular mail, please include the following detail in your mail:


* Product code
* Product name
* Your shipping address
* Preferred shipping method (please check the website for supported shipping methods)
* Your phone number


Note: Only Checks, Money orders and Banker's Checks are acceptable for regular mail orders.

You will receive an email from us as soon as your order has been received and funds have been cleared.

PRICING POLICY

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. We cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

SHIPPING POLICY

Products are generally shipped within 2-3 business days of order however this might not be the case for some products. Please allow up to 5 business days for your orders to ship. Also please note that for some oversized products and products that have to be directly imported, it might take longer for the items to be shipped.

If you require delayed shipping later than the specified shipping period for a product, please contact our Customer Service Department for special arrangements.

We do not ship on Saturdays, Sundays and all major holidays. Shipping and delivery cost is automatically calculated for certain products based on a few factors including method of delivery, weight of the product and delivery destination and for others a flat shipping fee is charged. Please refer to the product pages for more information.

Customers may specify shipment service (i.e. UPS Ground, UPS 2nd Day Air, UPS 3 Day Select). Please note that there is no guarantee that the specific carrier chosen will be used. In cases where a different carrier than offered on the checkout pages is used, Shophandles will not charge any additional shipping fees for the same level of shipping service.

Please visit the order tracking page provided to you in your shipping confirmation email for shipping details including tracking numbers where available.

Once the shipment has been picked up by the carrier, the travel time is no longer in our control. If your package has been delayed in transit due to unexpected conditions, you will need to call the carrier for details (not the vendor or Shophandles).

If you suspect the package was lost or delivered to the wrong address, please email our Customer Service Department to get the fastest response.

Your submission of an order and/or receipt of an order confirmation page or email, does not constitute our acceptance of such order. Shophandles reserves the right to cancel any order as we deem necessary, at our sole discretion, regardless of the order status or whether you have received a confirmation of the order. We also reserve the right to require additional information from you before accepting or processing any order.

In the event of any problems and/or order discrepancies including but not limited to wrong product received, wrong product ordered, shipping damage, or defective product, Shophandles must be informed within 7 days via email to rma@shophandles.com.

Please indicate in detail what the problems are with the products and include the product code found on the product page just left of the price tag in the subject field and the body of the email to ensure faster processing of your issues.

INTERNATIONAL SHIPPING

Different rules, rates and charges apply to orders placed outside the United states. Please contact Customer Support for details.

*** Please refer to our PRIVACY POLICY page to view our Return Policy and other Legal statements.